Cosy Life Ireland
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Cosy Life Ireland
0 Followers
36 products
Cosy Life Ireland is an Irish-owned business based in Dundalk, Co. Louth near the Cooley mountains. Our hand-knitted products are ideal for unique gifts filled with love, cosiness, and warmth. We are committed to quality and sustainability. See our range of 100% wool beanies, headbands, handwarmers, and legwarmers, all hand-knitted with care.
Shop Policies
Return Policy
We are confident you will be happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us within 30 Days for a full refund for the value of the product. All items are checked before shipment to make sure they are in perfect condition. The items must be returned in the same condition that you received it, unworn or unused, and with tags still attached.
Return instructions
1. Start the return process by sending an email to [email protected]
2. Please place your invoice sheet inside your returns parcel, and please state which items you would like to return or exchange.
3. We recommend items be returned via a recorded courier service. Please note that all items returned to us are the responsibility of the customer until they arrive at our warehouse.
4. Items should be dispatched to the following address: Cosy Life Ireland, Balriggan House, Kilcurry, Dundalk A91 X6D8
5. All correctly returned items will only be credited to the account from which the original purchase was made. We are unable to refund any shipping charges incurred.
6. We advise that all customers check the item(s) thoroughly on receipt of goods, before removing and disposing of labels and original packaging.
Delivery Issues
We send all items on a tracked and signed delivery, this prevents any loss. If you request a forwarding address or safe place for your delivery, this is at your own risk, as we cannot accept responsibility for lost parcels that are not signed for.</p>
Faulty or Defective Items
We make every effort to quality-check all products before they leave our warehouse. Unfortunately, oversights may happen, in this case, we look to resolve the issue within a reasonable time.
In cases of a genuine manufacturing fault, we may be able to offer a replacement, subject to availability. Please note that items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted.
If your item appears to be faulty, please return it to us for inspection. You may speed up this process by providing us with images of the fault prior to postage. Should we agree there is a fault and there is no replacement available within a reasonable time, we will refund the item in full. If the customer has kept part of the order and returned a faulty item, a refund of postage will not be applied to the order. Please make sure you get a confirmation from us first before sending any items back.
Items must be returned via recorded courier service as above.
Taking Care of Items
We sell premium quality clothing and accessories and therefore many items may be made with delicate fabrics and materials. We advise you to take care of your items as per the designer or brand's washing and handling instructions. Although we will accept returns for items with genuine manufacturing faults, we cannot accept returns for goods that have been mishandled, soiled, or washed without care. All returns of this nature will be investigated.
Shipping Policy
ORDER BEFORE THE 19th DEC 12 NOON FOR DELIVERY BEFORE CHRISTMAS
We deliver nationwide in the Republic of Ireland and Northern Ireland by Fastway Courier or An Post.
Orders placed before 1 pm Monday-Friday will be dispatched the same working day. Any orders made after this will be dispatched the following day. Orders placed after 1 pm Friday will be dispatched on Monday.
Buyers are responsible for any customs and import taxes that may apply to shipping to your location.
If you have any questions, don’t hesitate to get in touch and we will be happy to help.