Rua Belle
We are taking a little break over Christmas. Thank you to each and every person who has supported our little business in 2024 and no matter how you celebrate, we hope that you have a wonderfu
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Rua Belle
0 Followers
32 products
We are a small family business based in County Wexford specialising in personalised and custom wooden products.
We strive to provide high quality items that can be gifted or displayed in your homes and businesses providing you with a unique and beautiful product.
Shop Policies
Return Policy
Returns and Exchanges Policy
Thank you for shopping with Rua Belle. We want to ensure that you are completely satisfied with your purchase. If you need to return or exchange an item, please read our policy below:
Returns and Exchanges within 30 Days:
- We gladly accept returns and exchanges within 30 days of the delivery date.
Conditions of Return: To be eligible for a return or exchange, please note the following conditions:
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Item Eligibility:
- The buyer can return or exchange the item.
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Timeframe:
- The buyer must initiate the return or exchange within 30 days of the delivery date.
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Return Postage:
- The buyer is responsible for the return postage costs.
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Item Condition:
- The buyer is responsible for any loss in value if the item is not returned in its original condition. Any agreements regarding the condition of the return should be discussed and agreed upon with the seller.
How to Initiate a Return or Exchange: To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and details of the item you would like to return or exchange. We will guide you through the process.
Refund or Exchange Process: Once we receive your returned item, we will inspect it and notify you regarding the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Questions or Concerns: If you have any questions about our returns and exchanges policy, please contact us at [email protected]
Thank you for choosing RuaBelle. Your satisfaction is our priority.
Shipping Policy
Shipping Policy
Thank you for shopping with RuaBelle! We want to ensure that your experience with us is as smooth and enjoyable as possible. Please take a moment to review our shipping policy.
1. Processing Time:
- All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the following business day.
2. Shipping Rates:
- We offer flat-rate shipping across Ireland.
- Orders over €50 qualify for free standard shipping.
- Expedited shipping options are available at an additional cost.
3. Shipping Methods:
- We primarily use An Post for our shipments.
- Standard shipping usually takes 1-2 business days.
- Expedited shipping takes 1-2 business days.
4. Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with a tracking number.
- You can track your order on our website or through the carrier's website.
5. International Shipping:
- International shipping is sent with An Post and its international courier partners.
- Shipping costs will vary on each country and options are provided for tracked and expedited shipping.
6. Delivery Issues:
- If you experience any issues with the delivery of your order, please contact our customer service team at [email protected] with your order number and details of the issue. We will do our best to assist you.
7. Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
8. Shipping Delays:
- While we strive to meet the estimated delivery times, there may be circumstances beyond our control that cause delays. We appreciate your understanding in such cases.
9. Returns Due to Shipping Issues:
- If your order is returned to us due to an incorrect address or failure to collect the package, you will be responsible for any additional shipping charges to resend the order.
10. Contact Us:
- If you have any questions about our shipping policy, please contact us at [email protected]
Thank you for choosing RuaBelle! We appreciate your business.